How to Escalate an Item

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About: When marking an item, instead of assigning a mark, you can choose to escalate the item to be reviewed by a higher-level user or senior examiner. This function may be used for different reasons, including if the sound quality is poor on a voice recording or if you have concerns over the authenticity of an answer. This article will detail how to escalate an item.

Step 1: Navigate to the 'Marking' Screen

First, you must navigate to your chosen item within the 'Marking' screen of SecureMarker.

For more information on how to do this, please see the article 'How to Mark an Item'.

Step 2: Escalate the Response

When marking an item, if you are uncertain about the mark you should award the response or if there is an issue with the quality of the response, you can select the 'Escalate' button. This alerts a higher-level user or senior examiner that they should review the item.

Step 3: Explain Reason for Escalation

Next, you will be required to submit a reason for the escalation from the list of available options. Select one or more reasons from the list available.



Once you have selected an issue, you can enter any additional comments in the box provided. This may be mandatory, depending on the option(s) you have selected.

Select 'Escalate' to confirm.

Note: If an examiner has attempted to escalate a Control Item, they will automatically be suspended from marking.

SecureMarker

  1. Introduction to SecureMarker
  2. Terminology in SecureMarker
  3. How to Access SecureMarker
  4. How to Navigate the Home Screen
  5. How to Create a User
  6. How to Reset a User's Password
  7. How to Create a Role
  8. How to Select an Exam to Work In
  9. How to Manage Examiners
  10. About Examiner Suspensions
  11. How to Group Items for Marking
  12. About the Quality Control Screen
  13. About Control Items
  14. How to Create a Control Item
  15. How to Configure Control Item Settings
  16. How to Use Mapping Rules and Criteria-based Marking
  17. Using the Quotas Screen
  18. How to Assign Quotas
  19. About Unique Responses
  20. How to Mark an Item
  21. How to Mark a File Attach Item
  22. How to Mark an Item Group
  23. How to Escalate an Item
  24. How to Review Escalated Items
  25. About the Script Review Screen
  26. How to Moderate a Script
  27. About Marking Reports
  28. How to Confirm a Candidate's Result

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