How to Escalate an Item

About: When marking an item, instead of assigning a mark, you can choose to escalate the item to be reviewed by a higher-level user or senior examiner. This function may be used for different reasons, including if the sound quality is poor on a voice recording or if you have concerns over the authenticity of an answer. This article will detail how to escalate an item.

Step 1: Navigate to the 'Marking' Screen

First, you must navigate to your chosen item within the 'Marking' screen of SecureMarker.

For more information on how to do this, please see the article 'How to Mark an Item'.

Step 2: Escalate the Response

When marking an item, if you are uncertain about the mark you should award the response or if there is an issue with the quality of the response, you can select the 'Escalate' button. This alerts a higher-level user or senior examiner that they should review the item.

Step 3: Explain Reason for Escalation

Next, you will be required to submit a reason for the escalation from the list of available options. Select one or more reasons from the list available.

Once you have selected an issue, you can enter any additional comments in the box provided. This may be mandatory, depending on the option(s) you have selected.

Select 'Escalate' to confirm.

Note: If an examiner has attempted to escalate a Control Item, they will automatically be suspended from marking.

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