How to Enable Flash

You may need to enable Flash on your device to display certain screens in Surpass. This article explains how to enable Flash in the supported web browsers.

Note: After enabling Flash in your browser, you may also need to add your C: drive as a trusted location. Please see 'Adding Trusted Sources to Flash' for more information.



Google Chrome (v69+)

Step 1: Type ‘chrome://flags’ in the address bar.

Step 2: Find the ‘Enable Ephemeral Flash Permissions’ option. In the dropdown menu, select ‘Disabled’.


Step 3: Navigate to your instance of Surpass ([client].surpass.com).

Step 4: Select the padlock icon on the address bar and choose ‘Site Settings’.

Step 5: Find ‘Flash’ and select ‘Allow’ in the dropdown menu. 


Step 6: Reload your instance of Surpass to enable Flash. 

Note: Ensure that your instance of Surpass ([client].surpass.com) is in the list of allowed sites in chrome://settings/content/flash. You can add any additional sites via the 'Add' button. 


Internet Explorer

Step 1: Select Tools in the top-right of the browser window. From the drop-down menu, select 'Manage add-ons'.

Step 2: Select the 'Toolbars and Extensions' add-on type to view a list of all applications.



Step 3: Find 'Shockwave Flash Object' and ensure this application is enabled. If it is disabled, right-click it in the list and select 'Enable'.

Step 4: Close the 'Manage add-ons' dialogue and restart your browser to enable Flash.



Mozilla Firefox

Step 1: Select the menu in the top-right of the browser window. From the drop-down menu, select 'Add-ons'.

Step 2: Select Plugins from the list of options.


Step 3: Find 'Shockwave Flash' in the list of plugins and ensure that it is set to 'Always Activate'.


Step 4: Restart your browser to enable Flash.



Microsoft Edge

Step 1: Select Settings from the top-right of the browser window, then choose 'Settings' from the drop-down menu.

Step 2: Scroll down and select 'View advanced settings'.


Step 3: Ensure the setting 'Use Adobe Flash Player' is set to 'On'.


Step 4: Restart your browser to enable Flash.





Installing Flash
It is possible that you may not have Adobe Flash Player installed on your PC. To download and install Flash, select this link and follow the instructions.

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