How to Enable Flash

About: You may need to enable Flash on your device to be able to display certain screens of Surpass. This article will explain how to enable Flash in any of the supported browsers.


Internet Explorer

Step 1: Select Tools in the top-right of the browser window. From the drop-down menu, select 'Manage add-ons'.

Step 2: Select the 'Toolbars and Extensions' add-on type to view a list of all applications.


Step 3: Find 'Shockwave Flash Object' and ensure this application is enabled. If it is disabled, right-click it in the list and select 'Enable'.

Step 4: Close the 'Manage add-ons' dialogue and restart your browser to enable Flash.



Google Chrome

Step 1: Type chrome://settings/content in to the address bar and press Enter.

Step 2: Select Flash from the Content Settings screen.


Step 3: Ensure you have enabled the setting 'Ask First (recommended)'.

Step 4: Close the Content Settings screen and restart your browser to enable Flash.

Note:You may need to add your instance of Surpass [client].surpass.com to the list allowed sites in order for Flash to run.



Mozilla Firefox

Step 1: Select the menu in the top-right of the browser window. From the drop-down menu, select 'Add-ons'.

Step 2: Select Plugins from the list of options.


Step 3: Find 'Shockwave Flash' in the list of plugins and ensure that it is set to 'Always Activate'.


Step 4: Restart your browser to enable Flash.



Microsoft Edge

Step 1: Select Settings from the top-right of the browser window, then choose 'Settings' from the drop-down menu.

Step 2: Scroll down and select 'View advanced settings'.


Step 3: Ensure the setting 'Use Adobe Flash Player' is set to 'On'.


Step 4: Restart your browser to enable Flash.



Note: After enabling flash, you may also need to add your C:/ drive to the 'trusted locations'. 



Installing Flash
It is possible that you may not have Adobe Flash Player installed on your PC. To download and install Flash, select this link and follow the instructions.

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