SecureClient: System Requirements

About: These are the basic requirements for installing and running SecureClient on a PC. If your device does not meet these requirements, you may not be able to run tests with SecureClient. 

Installing SecureClient


  • Processor 1.80GHz or faster
  • RAM 4GB as a minimum and 8 GB as the recommended (with 1GB of free memory whilst the application is running)
  • 1GB of free space 
  • Single display
  • Screen resolution of 1024x768 (1280x1024 for BTL test centre network suppliers)


Supported operating systems:
  • Windows 8 (32bit or 64bit)
  • Windows 8.1 (32bit or 64bit)
  • Windows 10 (32bit or 64bit)
You will require Microsoft .NET Framework 3.5 and 4.5.2.

Note: Microsoft have now removed support for Windows 7. You can continue to use Surpass and SecureClient on machines running Windows 7, but please be aware that from 12.21 we will not fix any issues found as a specific result of using this operating system.

Running SecureClient


1GB of free disk space

Note: Depending on the test you are running, you may need more disk space.

Tests may contain media or attached files. In this case, you may also need:
  • External applications capable of opening files, for example text documents, spreadsheets, video, audio, or PDFs.
  • Audio capability and headphones
  • Microphone
The following applications will have to be closed before SecureClient can run:
  • Excel
  • Word
  • Outlook
  • Access
  • PowerPoint


A centre connection of 2Mbps or greater for every 30 candidate tests being sat at the same time is recommended to ensure candidates are not affected by connection issues during test delivery. 
You are advised to download the test in advance if you do not want candidates to have to wait for the test to download at the start of the session.
Please note that the use of 3G cards may not guarantee a constant bandwidth and could therefore not meet the minimum requirements.

Note: Depending on the size of the test and number of candidates, download speeds and submission times may be affected.

Feedback and Knowledge Base