Surpass Known Issues

This article was last updated on 05/12/2019

About: This article documents any known issues in Surpass. There are currently no planned fixes for these issues, and there are existing workarounds. Please note, this is not an exhaustive list, and it will continue to be updated. If you are aware of any other issues, or have any questions about the below, please contact the BTL Service Desk.

Known Defects


Issue ID: DE40345
Issue: Candidate names containing accented letters (e.g. Björn) uploaded via CSV import incorrectly.
Known Workaround: The CSV file must be UTF-8 encoded.
Discovery Date: September 2019

Issue ID: DE40152
Issue: The loading icon does not spin when users navigate within the 'Users' screen when using IE11 or IE Edge.
Known Workaround: Wait for the page to load (alternatively, use another supported browser).
Discovery Date: August 2019

Issue ID: DE39604
Issue: Selecting a large number of centres to add to a user in 'Setup' takes longer in IE browsers to respond than in other supported browsers.
Known Workaround: Wait for all centres to be selected (alternatively, use another supported browser).
Discovery Date: August 2019

Issue ID: DE41664
Issue: Audio Capture recordings can be compromised if a test is taken using a machine with a low specification, or if CPU usage is at 100%.
Known Workaround: Ensure machines adhere to the minimum recommended specifications advised in the ‘SecureClient: System Requirements’ article.
Discovery Date: December 2019

Other Issues


Issue: Cloning test forms does not clone associated test profiles.
Known Workaround: Manually select the associated test profile for the cloned test form.
Discovery Date: May 2019

Issue: Users with 'Rescoring' permissions for a subject can create rescoring events for that subject across all centres it is associated with, even if they only have access to one centre.
Known Workaround: It is expected behaviour that users can create rescoring events for subjects across all associated centres.
Discovery Date: November 2019

Surpass Release Information

  1. Upcoming Surpass Release Schedules
  2. Surpass Developments in Progress
  3. Surpass Known Issues
  4. Surpass 12.23 Release Information (PREVIEW: November 2020)
  5. Surpass 12.22 Release Information (June 2020)
  6. Surpass 12.21 Release Information (February 2020)
  7. Surpass 12.20 Release Information (November 2019)
  8. Surpass 12.19 Release Information (August 2019)
  9. Surpass 12.18 Release Information (April 2019)
  10. Surpass 12.17.1 Release Information (February 2019)
  11. Surpass Release 12.16 Information (October 2018)
  12. Release 12.15 Minor Update (September 2018)
  13. Surpass Release 12.15 Information (August 2018)
  14. Surpass Release 12.14 Information (June 2018)
  15. Surpass Release 12.13 Information (April 2018)
  16. Release 12.12 Minor Update (January 2018)
  17. Surpass Release 12.12 Information (January 2018)
  18. Surpass Release 12.11 Information (October 2017)
  19. Surpass Release 12.10 Information (July 2017)
  20. Surpass Release 12.9 Information (May 2017)
  21. Surpass Release 12.8 Information (March 2017)
  22. Surpass Release 12.7 Information (December 2016)
  23. Surpass Release 12.6 Information (October 2016)
  24. Surpass Release 12.5 Information (August 2016)
  25. Release 12.4 Minor Update (July 2016)
  26. Surpass Release 12.4 Information (June 2016)
  27. Release 12.3 Minor Update (May 2016)
  28. Surpass Release 12.3 Information (March 2016)
  29. Release 12.2 Minor Update (Feb 2016)
  30. Surpass Release 12.2 Information (December 2015)
  31. Surpass Enterprise Release 11.11
  32. Surpass Enterprise Release 11.9
  33. Surpass Enterprise Release 11.7 (September 2015)
  34. Release 12.0 Information (July 2015)
  35. Release 1.6.1 Information (May 2015)
  36. Surpass Enterprise Release 11.6 (May 2015)
  37. Release 1.6 Information (March 2015)
  38. Release 1.5 Information (December 2014)
  39. Release 1.4 Information (August 2014)
  40. Release 1.3.1 Information (July 2014)
  41. Release 1.2 Information (February 2014)

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