Installing SecureClient on locked down laptops

If you encounter an issue when attempting a silent install of SecureClient, please see the details below on how common issues can be resolved.

Note:  We recommend that SecureClient is installed with administrative permissions.


Installer Blocked 

The SecureClient installer will not run because the files are blocked.

This can be resolved by using the ‘Unblock’ option in the ‘Properties’ section of the msi file.

Msi files not recognised by Windows

The MSI files are not recognised as installation files, this is due to restrictions set on the laptop.

To get around this, the installer needs to be run using the Command Prompt:

  • Open Command Prompt (Start > Run > cmd).
  • Change the Directory to where the SecureClient installer is saved
  • Enter the command ‘msiexec /i SecureClientInstaller.msi’
  The installation will then run.  

Unable to install into the default file location 

The user is unable to install into the default file location, caused by restricted file permissions.

The solution is to create a new folder and install the SecureClient in this:
  •  Create a new folder called “Surpass” or the folder name of choice, within the root of C:\
  • Run the installer (using the method above)
  • When asked to specify the install location change it to the folder you created “C:\Surpass\” or the folder name of your choice.

The installation will then run.

Empty space in the command

The silent installer will fail when there is an empty space in the installation folder unless the command line is tweaked to make it obvious.

See the below for some incorrect examples and how they can be fixed.

Installing in a Program Files as a custom location

When installing in a custom location be aware of the extra quotation marks that are needed in the command. See the examples for the incorrect and correct command for installing SecureClient in a custom location.

Incorrect format:
msiexec.exe /i SecureClientInstaller.msi CMDLINE=/DEFAULT_INSTALL_DIR="C:\Program Files\Surpass\Secure Client" /q
Correct format:
msiexec.exe /i SecureClientInstaller.msi CMDLINE="/DEFAULT_INSTALL_DIR=""C:\Program Files\Surpass\Secure Client""" /q

Installing in My Folder as a custom location

When you install SecureClient in a custom location, follow the examples of the correct formats.

Correct formats:
msiexec.exe /i SecureClientInstaller.msi CMDLINE=/DEFAULT_INSTALL_DIR="C:\MyFolder\Surpass\Secure Client" /q
msiexec.exe /i SecureClientInstaller.msi CMDLINE="/DEFAULT_INSTALL_DIR=""C:\ MyFolder\Surpass\Secure Client""" /q 
Installing in a default location

When you install SecureClient in a default location, follow the example in of the correct format.

Correct format:
msiexec.exe /i SecureClientInstaller.msi /q

Feedback and Knowledge Base