Installing SecureClient on locked down laptops

Several issues were encountered when attempting to install the SecureClient on Locked Down laptops. These issues are a result of restricted user permissions. The following guide highlights these issues and shows how they can be resolved.


Installer Blocked 

The SecureClient installer will not run because the files are blocked.

This can be resolved by using the ‘Unblock’ option in the ‘Properties’ section of the msi file.

Msi files not recognised by Windows

The MSI files are not recognised as installation files, this is due to restrictions set on the laptop.

To get around this, the installer needs to be run using the Command Prompt:

  • Open Command Prompt (Start > Run > cmd).
  • Change the Directory to where the SecureClient installer is saved
  • Enter the command ‘msiexec /i SecureClientInstaller.msi’

The installer will now run

Unable to install into the default file location 

The user is unable to install into the default file location, caused by restricted file permissions.

The solution is to create a new folder and install the SecureClient in this:
  •  Create a new folder called “Surpass” or the folder name of choice, within the root of C:\
  • Run the installer (using the method above)
  • When asked to specify the install location change it to the folder you created “C:\Surpass\” or the folder name of your choice.

    The installation will complete as normal.

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