When a candidate enters a keycode for an exam they are getting the message:
Invalid Keycode: verification error Diagnostic Steps
The following steps should assist you in pinpointing the cause of the problem you're experiencing when entering a keycode into SecureClient. These steps are in sequential order:
- Check the exam has been scheduled in Surpass and if the status of the exam shows as Ready in the Invigilate tab
- Check the keycode is correct. Sometimes 'I' can be mistaken for 'L' and similarly with '0' and 'O'
- Attempt to access https:// [clientliveserviceaddress].surpass.com from the client PC
you logged into the PC as a low-permissions account, such as a students'
log-in? Attempt to log in under an
- Attempt to input the keycode on a different PC with SecureClient installed. This can narrow it down to one computer or all computers