When a candidate enters the keycode for a test they are getting the message:
Secure Client Core - OFFLINE - There was an error validating the keycode
This error means that SecureClient isn’t being allowed to check Surpass for the keycode and validate it exists. In other words, the SecureClient is being ‘forced into an offline state’ where it cannot communicate with the database.
The most common cause of this block is a proxy server. Otherwise, it may be the local permissions on the PC which are not allowing the updates to be written back to the root folder.