Solving / Checking Proxy Configuration
To check if your LAN connections go through a proxy server, open up Internet Explorer and follow these steps > Internet Options > Connections > LAN settings > If the 'Use a proxy server for your LAN' box is ticked, this means all network connections go through this proxy server. This may be preventing the SecureClient from accessing Surpass 12 and allowing the exam to start.
Enter proxy details in proxy.xml
If your proxy server requires authentication you should enter the username between <user></user> and the password between <password></password>.
If you are not sure which proxy settings to use, you can check the settings in Internet Explorer follow these steps: Tools > Internet Options > Connections > LAN settings.
Checking the Folder
Right-click on your Local shortcut for SecureClient and select Open file location, this will navigate you to the SecureClient folder. Select the folder prior to the one you’re directed to and then right-click on the SecureClient folder. Follow these steps: > Properties > Security > Advanced > then tick the box for 'Replace permission entries on all child objects with entries shown here that apply to child objects.'
You could add the 'Everyone' group in here and grant 'Full control'. Then repeat the step above.